Studio King Glacier Mountaineer Lodge

Beautiful location, but disappointing maintenance, cleanliness, and lack of on-site support. Negative: It’s sad to see accommodation in such a beautiful location be so poorly managed. Self-check-in is perfectly fine when everything works, but it becomes a real problem when there is no one around to ask for help and basic things aren’t functioning. The shower didn’t drain properly, and the overall cleanliness of the room left a lot to be desired, especially considering the $85 cleaning fee. The suite also showed significant signs of disrepair, including large cracks in the floor tiles. We couldn’t find an ice machine and, again, there was no one available to ask. Most disappointing of all, both saunas had signs saying they were “closed indefinitely.” The location is beautiful and the property has so much potential, which makes the lack of maintenance and management particularly disappointing. It could be a wonderful place to stay, but the current condition and lack of support made the experience frustrating.

Well equipped but room poorly made up. Positive: The room had coffee maker, toaster, electric kettle, microwave oven, and refrigerator. The staff was cordial (when you can find them). At the rear of the facility, the ski slopes and shopping create a good ambiance for evening strolls or food/beer etc. The room had a nice patio with patio table and two chairs for outdoor dinners etc. Negative: The front desk is open only between 11 AM and 7 PM, so arrive early. The property doesn't allow guests using their elevator, so plan to carry your bags up a flight of stairs. Our room did not have the wooden chair that the rooms are supposed to have. When the front desk is closed, there is no way to talk to any one about the facility (you can only call and leave a message for them). There were no instructions for free parking across the street, instead they provided a QR code for paid parking. No air conditioning but a fan was included. The room did not have coffee for the coffee maker (it is supposed to be stocked with coffee).

Mooie overnachting Positive: Mooie ligging boven Golden bij de gondelbaan. Negative: Het restaurant was al om 16.00 gesloten. De kamer had geen airco

Positive: Nice large rooms. Comfortable bed. Negative: We arrived on the day that the local town, Golden, was affected by a severe power outage caused by wildfires. We don’t blame the hotel for not having power from the grid. However, there was no backup power, no instructions for guests and no contingency plans. For what we paid, this was very poor.

Worst customer service I have ever received. Traveled from Ontario to spend time with family and it was ruined recommen Positive: View Negative: Where do I start. Purpose of being at Lodge was to celebrate my nieces wedding we had family in both Lodges and different floors. It is self check in with no one to provide direction upon arrival and no signage inside Lodge to let you know where to go. Elevator was broken I was notified day before but with my room number starting with a “1” I made the assumption it was on the first floor. Once we figured out location of room discovered it was up two flight of stairs. With having mobility issues this caused me to not be able to participate in events going on in other family members rooms. I had great difficulty walking up stairs and feared falling when coming down. There was no iron provided in my room I followed directions and left a message Friday to see if they could provide one [Checked out Sunday with no response to message I left]. Hair dryer was old and vibrated did not use as feared it would catch fire. The power went down Saturday night I agree this is beyond the Lodge’s control. There was no employee or Lodge representative present to ensure all their guests were ok. There should have been lights in hallways ie LED so people were not walking in the dark. They should have brought flashlights around again to ensure their customers are safe. There were seniors arriving who had to carry their luggage up eight flights of stairs to get to their room.