Studio King Glacier Mountaineer Lodge

Worst customer service I have ever received. Traveled from Ontario to spend time with family and it was ruined recommen Positive: View Negative: Where do I start. Purpose of being at Lodge was to celebrate my nieces wedding we had family in both Lodges and different floors. It is self check in with no one to provide direction upon arrival and no signage inside Lodge to let you know where to go. Elevator was broken I was notified day before but with my room number starting with a “1” I made the assumption it was on the first floor. Once we figured out location of room discovered it was up two flight of stairs. With having mobility issues this caused me to not be able to participate in events going on in other family members rooms. I had great difficulty walking up stairs and feared falling when coming down. There was no iron provided in my room I followed directions and left a message Friday to see if they could provide one [Checked out Sunday with no response to message I left]. Hair dryer was old and vibrated did not use as feared it would catch fire. The power went down Saturday night I agree this is beyond the Lodge’s control. There was no employee or Lodge representative present to ensure all their guests were ok. There should have been lights in hallways ie LED so people were not walking in the dark. They should have brought flashlights around again to ensure their customers are safe. There were seniors arriving who had to carry their luggage up eight flights of stairs to get to their room.

High price, not for those sensitive to smells Positive: Huge balcony with seating. It was smoky so I didn’t use it, but on a normal day it would be really nice. I liked the ease of going right to your room with a code. Negative: Very strong chemical smells, probably from the cleaning products. There’s not much ventilation, just a single fan, so it didn’t air out well when I opened the sliding door. There’s no air conditioning so the heat also had intensified the smell. Dark room. No luggage bench and no surfaces to put your luggage on that’s not the carpet. No staff around. Felt extremely overpriced for the value in the summer, I can see its appeal in winter for its proximity to skiing.

Nice location, but seasonal for skiing everything closed Positive: Location Negative: The fact everything was closed and lift didn’t work, and mosquitoes are everywhere

Not worth the money. Positive: Nice location. Bed and bedding was spectacular! Negative: No elevator. No air conditioning. No working amenities - sauna and steam room both not working. Fitness room was ok. Paid parking ????? Are you kidding???

A beautiful view can't make up for a complete lack of staff and a broken elevator. Positive: Bed was very comfortable. View and location were amazing. Provided coffee was delicious. Hot tub was hot. Negative: No one actually works at this hotel past the afternoon. No one to check you in or help you if you need an actual person. Guests were helping other guests get to their hotel rooms and in the front doors. No air conditioning in the rooms. Just a fan. Elevator out of order. Had to climb 5 floors of stairs. Construction debris at the hot tub and no chairs. No provided complimentary breakfast. Charged $70 for a cleaning fee along with other "resort" fees. $15 to park at the hotel garage. I parked on the street though for free. Oddest hotel stay ever with no staff.